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Lost msecure license8/6/2023 ![]() If you see your information in both mSecure apps on your iPod and laptop, please click the button to add a record in both apps. Are you able to open an unlock mSecure on that device? If so, do you see all your information in mSecure 5 on the laptop? Next, open mSecure 5 on your laptop, and unlock the app. Go ahead and open mSecure 5 (not mSecure 4) and unlock the app. First, please confirm for me that you are able to access all your information in mSecure 5 on your iPod. After those devices are syncing, then we'll move over to your Android device. Does that make sense?įor now, I only want to work with your iPod and your laptop. That only needs to be done on the one device, because after the restore takes place on the one device, the data is added to your account and then syncing will take place to move the data over to other devices. You do not need to restore from the backup you have on more than the iPod. ![]() After your information is transferred over from the old app to the mSecure 5 on that device, then all mSecure apps signed in to your account will sync in your information. If that doesn't happen for some reason, let me know, and I'll help you with making the transfer.įor now, you're going to need to do all of the transfer of your data on your iPod. During the welcome process, you should be asked if you would like to import your data from mSecure 4. You can follow the instructions here to reset your account: Account ResetĪfter the reset and after reinstalling mSecure 5 (not mSecure 4) go ahead and sign back in to your account. To be clear, mSecure 5 is not connected to your mSecure 4 data, so resetting your mSecure 5 account will not have any effect on the data stored in the old app. The good news is, you have all your data in mSecure 4 on your iPod, so I can just have you reset your mSecure 5 account, and then you will be able to access the account again and transfer your data. ![]() In this case, your account was created back in March of 2019, so it's likely you no longer have access to that email. That code is sent out one time when you first sign up for your account. The QR code is a form of 2-factor authentication we use to make sure you are the owner of the account you are signing in to. Please let me know if you do not receive this email by the end of the day. This email has your serial number/license key in it. ![]() I have asked our system to send your purchase confirmation email to you again. If you have lost access to your Authentication email or access to your mSecure account on a device, you will need to go through an account reset to reset your account: Īs for mSecure 3, I found a purchase for Debbie Rochon for mSecure 3 for Windows in our system. You can go here to learn how to resend the authentication email on all devices if you still have access to your mSecure account in mSecure 5 on a device: The only way to resend the Authentication email is for the owner of the account to resend it from the Account Settings from within the mSecure app. In order to maintain the security of your account, we do not have the information needed to retrieve your account key. Unfortunately, if you are unable to find your mSecure Authentication email, there is no way for mSeven Software to resend it to you. Make sure to run a search in your email app to see if you can find an email from: Be sure to run a search specifically from inside your spam folder as some apps omit this folder when searching for emails. We have found that for some customers the email gets placed in either a spam/junk folder or some other folder in their email app do to rules set up to automatically route incoming emails. The way our security system works, you should have received the authentication email after you first signed in to your mSecure account the very first time in mSecure 5 on May 30th 2017. mSecure 5 does have an account authentication process for security purposes though. The purchase of an mSecure 5 license is tied to the mSecure account used to purchase it with. mSecure 5 has no activation keys, license, or serial number. Thank you for contacting us and I'm sorry about the issue you are experiencing.
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